FAQs

A: All of our products are sold and fulfilled through authorized retail platforms. If you receive an item that is damaged or defective, please contact the customer service team of the platform where you made your purchase directly. They will assist with returns, replacements, or refunds. For general product questions, you may contact us at:
 
support@elamas.com

A: First, please check the batteries or power connections to ensure they are correctly installed. If the issue continues, please reach out to the retail platform where you purchased the item for further support. For assembly or usage guidance, you may email us at:

support@elamas.com

A: Yes, we accept bulk orders for many of our seasonal and animatronic decorations. If you are interested in a large quantity order, please send us your details, and we will assist with your inquiry.

support@elamas.com

A: We do not offer custom designs, modifications, or personalized products at this time. All items are sold as shown on our website.

A: For current stock status, please check the product listing on your preferred retail platform.

A: Batteries are not included with most of our products. Please refer to the product specifications on the retail platform for detailed information.